Carl Edmond Support

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Order & Delivery

What happens if I get the wrong product or it doesn’t fit me?

If this happens, please contact our customer support team at support@carledmond.com immediately a...

Can I change my order once it’s been made?

We work fast to deliver your product as soon as possible. Therefore, it’s hard to stop and change...

Why hasn’t my product arrived yet?

If you have not received your order within 8 business days (Mon-Fri), we kindly ask you to contac...

How much does shipping cost?

We offer you free shipping, worldwide.

Which countries do you ship to?

We ship worldwide. If you’d like to visit a store where Carl Edmond products are sold, please c...

When will my product arrive?

Carl Edmond’s standard delivery time is 2-5 business days depending on where you are in the world. 
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Payment

The purchase did not go through, has it made a reservation on my bank account anyway?

If there’s been an error in the order and you’ve been charged on your bank account, this normally...

Why can’t I pay with my debit/credit card?

Make sure that your card is open for online purchases. You can normally do this either in your ba...

How do you handle online payments?

We accept payments made by cards such as Visa, MasterCard, American Express and several local pay...

Has my order been processed?

Shortly after your purchase has been approved, you’ll receive an order confirmation at the email ...

Returns & Exchange

Can I exchange an item?

We don’t exchange items, but you can return your product and get a refund or make a new order. Fo...

Can I change or return the product that I have ordered?

You may return your product within 30 days from receiving your order.   Please note that the pro...

Contacts

How do I get in touch with Carl Edmond?

Have you got any questions? Don’t be shy, shoot us an email at support@carledmond.com! For us, yo...

Details of the watch

Details of the watch

Carl Edmond is a Swedish minimalist watch brand made with Swiss ingenuity. We’re a team of open-m...

Warranty

What is Carl Edmond’s warranty?

We offer you a 3-year warranty (2 years + 1 year upon registration). The warranty is valid from t...

Quality & Manufacturing

Quality

We’re a team of open-minded and creative professionals with a burning desire in our heart – to ca...

How do you manufacture the products?

We ensure you that all suppliers maintain a high standard by keeping in touch with everyone who i...

Collaborations

Are you interested in collaborating with us?

Contact the right department for fastest answer.    Social media I want to collaborate with Carl ...

Gift Voucher

Gift voucher

Make somebody happy by giving them a Carl Edmond Gift Card.  Choose the amount you’d like to gif...

Store Locator

Where can I find a Carl Edmond store near me?

You can find stores selling Carl Edmond watches all over the world. To find a watch store near yo...

Privacy Policy

Any questions?

Have you got any questions? Don’t be shy, shoot us an email at support@carledmond.com!   If you ...

What are my rights as a customer?

You have the right to request access to the personal data that we store about you and to request ...

What are cookies and why do we use cookies?

Cookies are very small text files that are stored on your device’s hard drive when you visit webs...

How long will my personal data be kept by Carl Edmond?

If you provide your consent to being a registered customer/member with Carl Edmond, your data wil...

How will Carl Edmond protect your personal data?

In order to protect the personal data that Carl Edmond process, we have implemented several secur...

Which personal data do you collect and why?

In connection with an order we will process the personal data that you provide or have provided u...
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Terms & Conditions

Terms & Conditions

1. Introduction The general terms & conditions apply when you as a consumer (the “Customer”) plac...