Carl Edmond Support

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Order & Delivery
Payment
Returns & Exchange
Contacts
Details of the watch
Warranty
Quality & Manufacturing
Collaborations
Gift Voucher
Store Locator
Privacy Policy
Terms & Conditions

Order & Delivery

WHAT HAPPENS IF I GET THE WRONG PRODUCT/IT DOESN’T FIT ME?

If this happens, please contact our customer support team at support@carledmond.com immediately a...

CAN I CHANGE MY ORDER WHEN IT HAS BEEN MADE?

We at Carl Edmond works fast to deliver your product as soon as possible and therefore it is hard...

WHERE IS MY ORDER?

If you have not received your order within 8 business days (Mon-Fri) we kindly ask you to contact...

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Carl Edmond offers you free shipping, worldwide.

WHICH COUNTRIES DO YOU SHIP TO?

Carl Edmond ships worldwide. If you would like to visit a store where Carl Edmond products are be...

WHEN WILL MY PRODUCT ARRIVE?

Carl Edmond’s standard delivery time is 2-5 business days depending on where you are in the world.

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Payment

THE PURCHASE DID NOT GO THROUGH, HAS IT MADE A RESERVATION ON MY BANK ACCOUNT ANYWAY?

If there was an error in the order and you have been charged on your bank account this usually co...

WHY CAN’T I PAY WITH MY DEBIT- OR CREDITCARD?

Make sure that you have you card open for online purchases. This you can normally do in your bank...

HOW CAN I PAY MY PRODUCT ONLINE?

Carl Edmond accept payments made by cards like Visa, MasterCard, American Express and several loc...

HAS MY ORDER BEEN PROCESSED?

Shortly after your purchase has been approved you will receive an order confirmation at the email...

Returns & Exchange

CAN I EXCHANGE AN ITEM?

We do not exchange items but you can make a return through the process described above and make a...

CAN I CHANGE OR RETURN THE PRODUCT THAT I HAVE ORDERED?

Consumers have the right to return the order within 30 days from receiving the order. The right a...

Contacts

How do I get in contact with Carl Edmond?

We at Carl Edmond want you to have a pleasant and joyful experience with us! If you have any qu...

Details of the watch

DETAILS OF THE WATCH

Carl Edmond is the Swedish minimalist watch brand made with Swiss ingenuity. The watch brand Carl...

Warranty

WHAT IS CARL EDMOND’S WARRANTY?

Carl Edmond gives you a 3 year Warranty (2 years + 1 year up on registration) from the date of th...

Quality & Manufacturing

WARRANTY:

Carl Edmond gives you a 3 year Warranty (2 years + 1 year up on registration) from the date of th...

QUALITY:

Carl Edmond has chosen to work with one of the industry’s most respected Swiss designers Eric Gir...

HOW DO YOU MANUFACTURE THE PRODUCTS?

Carl Edmond can ensure you that all suppliers maintain a high standard by keeping in touch with e...

Collaborations

ARE YOU INTERESTED IN COLLABORATING WITH CARL EDMOND?

Please contact our right department for fastest answer: SOCIAL MEDIAI WANT TO COLLABORATE WITH ...

Gift Voucher

GIFT VOUCHER

Make somebody happy by giving away a Carl Edmond Gift Card. Choose the amount you would like and ...

Store Locator

WHERE CAN I FIND A CARL EDMOND STORE NEAR ME?

You can find stores selling Carl Edmond watches all over the world. To find a watch store near yo...

Terms & Conditions

TERMS & CONDITIONS

1. INTRODUCTION The general terms & conditions apply when you as a consumer (the “Customer”) ...