Carl Edmond Support

Get Started. Learn More. Get Help.

Order & Delivery

ARE ALL THE PRODUCTS ON THE WEBSITE IN STOCK?

All products of our collection that are on the website are in stock. If it is not in stock, “Out ...

WHAT HAPPENS IF I GET THE WRONG PRODUCT/IT DOESN’T FIT ME?

If this happens, please contact our customer support team at support@carledmond.com immediately a...

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Carl Edmond offers you free shipping, worldwide. 

WHICH COUNTRIES DO YOU SHIP TO?

Carl Edmond ships worldwide. If you would like to visit a store where Carl Edmond products are be...

CAN I CHANGE MY ORDER WHEN IT HAS BEEN MADE?

We at Carl Edmond works fast to deliver your product as soon as possible and therefore it is hard...

WHERE IS MY ORDER?

If you have not received your order within 8 business days (Mon-Fri) we kindly ask you to contact...
See all 7 articles

Payment

THE PURCHASE DID NOT GO THROUGH, HAS IT MADE A RESERVATION ON MY BANK ACCOUNT ANYWAY?

If there was an error in the order and you have been charged on your bank account this usually co...

WHY CAN’T I PAY WITH MY DEBIT- OR CREDITCARD?

Make sure that you have you card open for online purchases. This you can normally do in your bank...

HOW CAN I PAY MY PRODUCT ONLINE?

Carl Edmond accept payments made by cards like Visa, MasterCard, American Express and several loc...

HAS MY ORDER BEEN PROCESSED?

Shortly after your purchase has been approved you will receive an order confirmation at the email...

Returns & Exchange

CAN I EXCHANGE AN ITEM?

We do not exchange items but you can make a return through the process described above and make a...

CAN I CHANGE OR RETURN THE PRODUCT THAT I HAVE ORDERED?

Consumers have the right to return the order within 30 days from receiving the order. The right a...

Details of the watch

DETAILS OF THE WATCH

Carl Edmond is the Swedish minimalist watch brand made with Swiss ingenuity. The watch brand Carl...

Warranty

WHAT IS CARL EDMOND’S WARRANTY?

Carl Edmond gives you a 3 year Warranty (2 years + 1 year up on registration) from the date of th...

Quality & Manufacturing

WARRANTY:

Carl Edmond gives you a 3 year Warranty (2 years + 1 year up on registration) from the date of th...

QUALITY:

Carl Edmond has chosen to work with one of the industry’s most respected Swiss designers Eric Gir...

HOW DO YOU MANUFACTURE THE PRODUCTS?

Carl Edmond can ensure you that all suppliers maintain a high standard by keeping in touch with e...

Contacts

HOW DO I GET IN CONTACT WITH CARL EDMOND REGARDING:

WHOLESALE & RETAILI WANT TO SELL CARL EDMOND WATCHES - WHOM DO I CONTACT? Please provide ...

Collaborations

ARE YOU INTERESTED IN COLLABORATING WITH CARL EDMOND?

Please contact our right department for fastest answer: SOCIAL MEDIAI WANT TO COLLABORATE WITH ...

Gift Voucher

GIFT VOUCHER 

Make somebody happy by giving away a Carl Edmond Gift Card. Choose the amount you would like and ...

Store Locator

WHERE CAN I FIND A CARL EDMOND STORE NEAR ME?

You can find stores selling Carl Edmond watches all over the world. To find a watch store near yo...

Privacy Policy

ANY QUESTIONS?

We at Carl Edmond want you to have a pleasant and joyful experience with us! If you have any ques...

WHAT ARE MY RIGHTS AS A CUSTOMER?

You have the right to request access to the personal data that we store about you. You also have ...

WHAT ARE COOKIES AND WHY DO WE USE COOKIES?

Cookies are very small text files that are stored on your device’s hard drive when you visit webs...

HOW LONG WILL MY PERSONAL DATA BE KEPT BY CARL EDMOND?

If you provide your consent to being a registered customer/member with Carl Edmond, your data wil...

HOW WILL CARL EDMOND PROTECT YOUR PERSONAL DATA?

In order to protect the personal data that Carl Edmond process, we have implemented several secur...

WHICH PERSONAL DATA DO WE AT CARL EDMOND COLLECT AND WHY?

In connection with an order we will process the personal data that you provide or have provided u...
See all 7 articles

Terms & Conditions

TERMS & CONDITIONS

1. INTRODUCTION The general terms & conditions apply when you as a consumer (the “Customer”) ...